Shipping & Returns
SHIPPING
I am committed to providing reliable and affordable shipping options for all your local delivery needs. My packaging is carefully handled to ensure the safe arrival of your items. I prioritize transparency and aim to build trust with my customers by offering clear and easy-to-understand shipping.
I understand shipping costs can be frustrating, but I do my best to keep them as low as possible. As an alternative, I can offer free local delivery options to the following towns in Alberta: Oyen, Cereal, Youngstown and Hanna.
I am also frequently in Calgary, and local delivery/meetup/pickup may be an option for a $5 flat rate. This option is available only at my convenience and not on-demand. I offer this to make things more affordable for you, if possible, but if you choose this option - it may take longer to receive your products. I will always to my best to update my Instagram page with the dates of my next Calgary trip, so you can plan accordingly.
Feel free to reach out if you have any questions about my shipping methods or costs. I'm here to help make your local shipping experience as smooth as possible.
RETURNS
At Blackbird Apothecary, I am dedicated to ensuring that you are delighted with your purchase of my products. I understand that sometimes things don’t go as planned, and I want to make sure that any issues are handled to your satisfaction.
Product Defects:
If you receive a product with a defect, please reach out to us as soon as possible. I am committed to addressing any defects promptly and will work with you to resolve the issue, whether that means providing a replacement or offering a suitable solution.
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Product Satisfaction:
If you are not completely satisfied with your purchase for any reason, I would love to hear from you. Your feedback is invaluable as I continuously strive to improve my products and services. Let me know what you didn’t like, and I will do my best to address your concerns.
I honor that you work hard for your money, and I want to ensure that it goes to good use. While I do not have a formal return process, I encourage open communication and will gladly assist in resolving any issues you may have.
Thank you for choosing Blackbird Apothecary. I appreciate your support and look forward to ensuring that you are completely satisfied with your experience.